bet24 Privacy Policy – How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how bet24 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of individuals who access or use the bet24 website at bet24.vin. This Policy applies to all users, including registered account holders and visitors who browse the Platform without registering.

By accessing the bet24 Platform, registering an account, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the bet24 Platform.

bet24 collects personal data that is necessary to provide our sports betting, casino, and payment services. The categories of data we collect are described below:

bet24 processes personal data only for specific, legitimate purposes directly related to the operation of our Platform and the delivery of our services to players in Bangladesh. The primary purposes for which we use your data are:

• Account management: creating and maintaining your account, processing your registration, verifying your identity (KYC), managing your account settings, and communicating with you about your account.
• Service delivery: processing deposits and withdrawals, calculating and crediting winnings, applying bonuses, and providing access to sports betting markets and casino games.
• Fraud prevention and security: monitoring account activity for signs of unauthorised access, fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct defined in our Terms & Conditions.
• Responsible gaming: monitoring betting patterns to identify potential problem gambling behaviour and contacting players who may benefit from responsible gaming tools such as deposit limits, session reminders, or self-exclusion.
• Customer support: responding to your enquiries, resolving disputes, processing account closure requests, and providing technical assistance when you contact us via email.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players navigate the Platform, which games and markets are most popular, and where technical issues may be occurring — in order to improve the Platform experience.

bet24 processes personal data on the following legal grounds, each of which is applicable to the processing activities described in this Policy:

• Contractual necessity: processing required to create and manage your account, process transactions, and deliver the betting and casino services you have registered to use.
• Legal obligation: processing required to comply with applicable law, including anti-money laundering (AML) obligations, age verification requirements, and any direction from a competent authority.
• Legitimate interests: processing required for fraud detection, platform security, responsible gaming monitoring, and analytics — where our legitimate interest in protecting the Platform and its users is not outweighed by your privacy interests.
• Consent: where you have voluntarily provided data for optional purposes (such as receiving promotional communications), we process that data on the basis of your consent. You may withdraw consent at any time by contacting support at [email protected].

bet24 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share data only in the following limited circumstances:

• Payment processors: your payment method details and transaction amounts are shared with the relevant payment service provider (e.g. bKash, Nagad, Rocket, Upay, Visa/Mastercard networks) solely to process your deposits and withdrawals. These providers process your data under their own privacy policies.
• Game providers: when you play casino games, the relevant game provider (e.g. Evolution Gaming, Pragmatic Play, Spribe) receives your player session data, including game outcomes and wager amounts, to calculate and confirm your results. These providers are bound by contractual data protection obligations.
• Identity verification services: during KYC checks, your identity document data may be processed by a third-party identity verification service. These services operate under strict confidentiality agreements and process your data only to verify your identity on our behalf.
• Law enforcement and regulatory authorities: where we are legally required or compelled by a valid court order, regulatory notice, or law enforcement request to disclose your data, we will comply. We will endeavour to notify you of such disclosure where permitted by law.

bet24 uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your logged-in session, and collect aggregated analytics data. The cookies used by bet24 fall into the following categories:

• Strictly necessary cookies: required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your language preference, display settings, and other personalisation choices you have made during previous sessions. These improve your experience but are not essential.
• Analytics cookies: used to collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter errors. This data is used in aggregate form only and cannot be used to identify individual users.

You can manage cookie preferences through your mobile browser settings. Please note that disabling strictly necessary cookies will prevent certain Platform features from working correctly. bet24 does not use cookies for third-party advertising or cross-site tracking.

bet24 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage for sensitive data at rest (including payment method details and identity documents), access controls that restrict internal access to personal data on a strict need-to-know basis, and regular security reviews of our Platform infrastructure.

All payment transactions processed through bet24 use encrypted payment channels. Full payment card numbers are never stored on bet24 servers — only the last 4 digits are retained for reference purposes. Mobile wallet transactions via bKash, Nagad, Rocket, and Upay are processed through each provider's own secure payment infrastructure.

bet24 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data (identity, contact, and KYC documents): retained for the duration of your account and for a period of 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction history: deposit and withdrawal records are retained for 7 years following each transaction date for financial compliance and dispute resolution purposes.
• Technical and device data: log data and session records are retained for up to 12 months, after which they are deleted or anonymised. Aggregated analytics data (which cannot identify individual users) may be retained indefinitely.

As a bet24 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account mobile number and a description of the right you wish to exercise:

We will respond to all rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing a rights request.

The bet24 Platform is strictly intended for adults aged 21 and above. bet24 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately delete that data and close the associated account. All deposits made from that account will be returned to the verified payment method used.

The bet24 Platform integrates with third-party game providers and payment processors whose services are essential to Platform operation. While bet24 has contractual data protection obligations with these partners, each third party operates under its own privacy policy in relation to data it independently collects. bet24 is not responsible for the privacy practices of third-party game providers, payment networks, or device operating systems. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of bet24.

bet24 reserves the right to update or revise this Privacy Policy at any time. Changes will take effect from the date the revised Policy is published on this page. Where a change materially affects how we use your personal data, we will take reasonable steps to bring the change to your attention — either via a notification displayed on the Platform when you next log in, or by email to the address associated with your account.

Your continued use of the bet24 Platform following the publication of any revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure by contacting support at [email protected].

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to report a potential data security incident, or have concerns about how bet24 handles your personal information, please contact our support team. All privacy-related requests are handled confidentially.

We aim to respond to all privacy-related enquiries within 3 business days (Bangladesh Standard Time, UTC+6). For urgent data security concerns, please mark your email subject line with "URGENT — Data Security" to ensure priority handling.